Additional Information

Shipment

We dispatch orders within 5 working days. Should product availability change or order processing take longer—for example, due to a large number and/or variety of components—we will contact you. Domestic shipments are handled by JASFBG and InPost, whilst international shipments are handled by Dachser, DH and TNT. On the day of dispatch, we will send you the tracking number so that you can track your delivery. Shipping costs are calculated automatically and depend on the type and quantity of items ordered. All costs are visible in your basket before you select a payment method.

Complaint

We focus on the highest quality solutions. Sometimes, despite our efforts, but also our suppliers, multi-stage and detailed quality control, parts fail or malfunction. Please contact us in this case. Perhaps the defect can be remedied remotely. If not, we arrange the complaint process individually without undue delay and problems: https://vtsgroup.com/pl/step1

Appendix 1 

Place, date:
Full name of the Seller: 
Address: 

First name, surname or company name of the Buyer:
Address: 

Complaints Report  
I hereby give notice that the product named: ……………………………………………………………………………… 

purchased on ……………………………………… (order no. ………………………………………) is not in conformity with the contract.  

The lack of conformity consists of ………………………………………  

In view of the above, pursuant to Section 6(29) of the Terms and Conditions for the Provision of Electronic Services, I request that the goods be replaced with new ones. 

………………………
Signature